Frequently Asked Questions

From my online portfolio shop, you can order original landscape and cityscape paintings. You can also order prints-on-demand from my Print Shop.

I accept Visa, Mastercard, Discover, American Express, and PayPal as methods of payment.

Shipping

Original paintings are shipped within the United States and Canada only. Prints can be shipped worldwide.

Original Paintings: I ship original paintings via either FedEx or US Mail from my studio in Tennessee. You will receive a tracking number at your email address when your artwork ships. Someone at the destination address will need to sign for delivery.

Prints: My 3rd party print fulfillment service is based in California. They determine the best shipping method based on your timeline.

Original Paintings: Domestic shipping charges for original paintings within the United States are approximately 8% of the artwork value. Costs to Canada are calculated based on weight. Shipping costs are shown during the checkout process.

Prints: Shipping charges are determined by my print fulfillment provider, based on dimensions and distance from their location in California. Shipping costs are shown during the checkout process.

Originals: Please allow 5 to 7 business days for your artwork to arrive. Occasionally, when I'm away from the studio, order shipments may be delayed. You will receive an email notification in this case. For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.

Prints: Please allow up to 14 business days for production time. For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping. International orders typically arrive within 6-10 business via USPS Priority Mail. For current production times, please consult this information.

Returns

Refunds are given only for artwork that arrives damaged. All other orders may be exchanged only.

Return of Damaged Original Paintings: If an original painting is damaged, then please send me a photo of the damage (sarahpollockstudio@gmail.com) and retain all packing materials. Shipping costs will be reimbursed for the return of the original piece. If possible, the piece will be repaired. If I cannot repair it, then a total refund will be given upon return of the damaged piece. Alternatively, you may exchange the damaged piece for another piece of equivalent value as long as the damaged piece is returned.

Return of Damaged Prints: If your print arrives damaged or defective in some way, please contact me ASAP. I offer a hassle-free return process to speed replacement. Here's how:

1. Take a digital photo of your damaged product and the shipping container it arrived in (if the package is also damaged).

2. Attach your photos to an email and send them to sarahpollockstudio@gmail.com. Please include your name, order number and a brief description of the reason for the return.

3. You will receive an email within 24-48 hours confirming that your return is being processed.

4. If your return is confirmed, you do not need to mail back your product. We will process the replacement based on your photos. Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

Miscellaneous

Yes. Designers with a resale certificate receive 20% off retail. A coupon code will be supplied once proof of certificate and business license is supplied.

Yes. Please contact me to make arrangements.

Yes. Please contact me to make arrangements. This option is not available for print orders because print orders are fulfilled by a separate service.

If an original painting was already sold, then I won't make another one just like it. You may find something you like in my Print Shop, too.

I feature consistent themes throughout my artwork and you're welcome to contact me and we can discuss options for creating a commissioned work to include the colors and themes you like.

Join my email list to learn about new pieces as soon as they become available and you may find something new that you like.

I am required to collect sales tax for sales in the state of Tennessee.

Please consult my Privacy Policy.

Please contact me. I'll respond within two business days.