Frequently Asked Questions

From my online shop, you can order original landscape and cityscape paintings. I accept Visa, Mastercard, Discover, American Express, and PayPal as methods of payment. Credit card payments are processed by Shopify or by PayPal.

Shipping

Original paintings are shipped within the United States and Canada only.

Original Paintings: I ship original paintings via either FedEx or US Mail from my studio in Tennessee. You will receive a tracking number at your email address when your artwork ships. Someone at the destination address will need to sign for delivery.

Domestic shipping charges for original paintings within the United States are approximately 8% of the artwork value. Costs to Canada are calculated based on weight. Shipping costs are shown during the checkout process.

Please allow 5 to 7 business days for your artwork to arrive. Occasionally, when I'm away from the studio, order shipments may be delayed. You will receive an email notification in this case. For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.

Returns

Refunds are given only for artwork that arrives damaged. All other orders may be exchanged only.

Return of Damaged Original Paintings: If an original painting is damaged, then please send me a photo of the damage (sarahpollockstudio@gmail.com) and retain all packing materials. Shipping costs will be reimbursed for the return of the original piece. If possible, the piece will be repaired. If I cannot repair it, then a total refund will be given upon return of the damaged piece. Alternatively, you may exchange the damaged piece for another piece of equivalent value as long as the damaged piece is returned.

Miscellaneous

Yes. Designers with a resale certificate receive 20% off retail. A coupon code will be supplied once proof of certificate and business license is supplied.

Yes. Please contact me to make arrangements.

Yes. Please contact me to make arrangements. This option is not available for print orders because print orders are fulfilled by a separate service.

If an original painting was already sold, then I won't make another one just like it. But I feature consistent themes throughout my artwork and you're welcome to contact me and we can discuss options for creating a similar work to include the colors and themes you like.

Join my email list to learn about new pieces as soon as they become available and you may find something new that you like.

I am required to collect sales tax for sales in the state of Tennessee.

Please consult my Privacy Policy.

Please contact me. I'll respond within two business days.